But it will profoundly change the way we organize it.
MagIA Magazine published an article I wrote with Marta Fornacini, which arose from discussions held during the event “Care Algorithms: Human Intelligence and AI,” organized by Parentesi – Training Center for Assistance and Care. This event provided an opportunity to reflect on how technologies are transforming one of the most sensitive and strategic areas of our society: personal care.
The aging population, the rise in frailty, and the growing difficulty in finding staff for home care present us with a question we can no longer postpone: How can we use AI to strengthen care without losing the human dimension?
In this article, we address this question, starting from the belief that is central to my reflections: artificial intelligence can represent an extraordinary opportunity, provided it is designed and used to support people, not replace them.
It can help: monitor risk situations; Supporting the decisions of operators and caregivers; personalizing interventions; promoting people’s autonomy; improving coordination between health and social services.
Care, however, is more than just a set of services. It involves listening, trust, proximity, and responsibility. These are all dimensions that no algorithm can replicate, but it can help keep invisible, or enhance, starting from the fact that we are primarily talking about women involved in care, who cannot be considered mere end users of technology. They must become protagonists in the design processes.
